New Customer Policies


Effective 07/01/2017

Pick up and Drop Off Time– Drop of times Tuesday-Saturday 7:30am-11:30am

We strive to get your pets out in a timely fashion. Please pick up your pet within 1 hour of quoted pick up time. If your pet is left here more than 1 hour after the quoted time there will be a 1/2 day daycare fee of $15. All pets must be picked up by 5pm or a late fee of $15 will be charged accordingly.

Flea Fee –If your pet has fleas/flea dirt a flea bath will be mandatory and required in order to protect other animals

Behavior Fee – Dogs with temperament issues are subject $5+ fee

 

Dematting Fee – When dogs and cats come in with matting or knotting in their hair it becomes a challenge for the groomers to either brush the matts out or have to shave very close to the skin before the bath to eliminate further matting.

In Heat Fee- Females that are not fixed go through their heat cycle. If your pet comes in while in heat it is a sanitary issue and a $5 in heat fee will be charged.

 


Your pets visit with us is very important and we strive to create a comfortable and stress free environment . If your pet requires special assistance please inform a member of our staff. Also if there are any questions or concerns feel free to ask.

 

Occasionally grooming can expose a hidden medical problem or aggravate an existing condition during or after grooming. Elderly, severely matted, tangled, or uncooperative pets are at  a much higher risk of injury, stress or trauma. We take every precaution to ensure the safety and well-being of your pet, however clipper burns, nicks, mental and physical stress can arise on occasion.